Zoom Cloud VOIP Phone Services and Contact Center

Connect to the world with Zoom phone. A simple & intuative VOIP Phone system, highly scaleable, easy to use & deploy  no matter the size of your organisation.  A few of the many features below 

  • Global Phone coverage
  • Secure Communications
  • Trusted Architecture
  • Bring Your Own Carrier ( BYOC)
  • On Premise (BYOC)
  • Get Meetings, VoIP Phone, and Team Chat together on any device
  • Single Sign On 
  • Phone Number Porting 
  • Device Management
  • Quality Dashboards
  •  Advanced Analytics
  • Contact Centre Integration 
  • Global Call Routing 
  •  Whisper
  • Salesforce Integration 
We partner with the leading Gartner quadrant cloud organizations to ensure the right solution for your business

Zoom Phone

Easily manage users, monitor business interactions with a fully enterprise class, secure & reliable platform.

  • Secure HD audio provides exceptional clarity and quality to all business interactions
  • Seamlessly make and receive calls over WiFi, cellular data and cellular voice connections
  • Do more with a single unified app for video, voice, messaging, and meetings
    You are always connected with native apps for Windows, MacOS, iOS, and Android
  • Intelligent Call Routing & Management
  • Auto Attendant / IVR
  • Modern Desktop & Mobile Apps
  • Interoperability With Standards-Based
    Endpoints
  • Voicemails and Call History
  • Caller ID and Dialing Personas
  • Call Recording
  • Shared Line Appearance/Delegation

 

Zoom Contact Center as a Service
(CCaaS)

Boost your agent & employee engagement for customer success. Provide call center agents with feedback, intelligent coaching & collaboration tools so they are always improving, while providing superior Customer experience.

  • Boost your CSAT score

  • Improve first-contact resolution

  • Drive faster resolution

  • Drive customer loyalty

  • Engage with your customers in new ways

  • Improve agent experience

  • Personalize your customer journey

  • Create a more efficient customer engagement

  • Encourage new opportunities

  • Optimize contact center efficiency

  • Improve customer satisfaction

  • Proactively make improvements

Omni channel routing to connect faster, Intelligent IVR, Digital Channel support, predictive dialing, customer surveys, call & screen recording, workforce management, comprehensive analytics, IVR journey maps, Speech analytics, CRM Integrations, Credit card processing.

Connect Your Global Workforce 

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